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FREQUENTLY ASKED QUESTIONS

Q: How do I contact customer service regarding my order?
A:
Our customer service team is available Monday through Friday from 8:00 am to 5:00 pm CST. Please email ProgramCustomerCare@halo.com or contact us at (800) 468-4332.

Q: How can I change or cancel my order?
A:
Please contact our customer service team at ProgramCustomerCare@halo.com or contact us at (800) 468-4332.

Q: How long does an order take to ship?
A:
After your order is placed, it will ship within 1-2 business days. Orders are shipped from Sterling, IL using UPS ground or by expedited options chosen at checkout.

Q: What is the return policy?
A:
We are happy to assist with returns and exchanges. If you received damaged or defective merchandise or need to exchange for a different item/size, please email ProgramCustomerCare@halo.com or contact us at (800) 468-4332.

Q: I forgot my password, how can I reset it?
A:
Please email our customer service team at ProgramCustomerCare@halo.com or contact us at (800) 468-4332.

Q: Do you restock sold out products?
A:
Yes, all sold out products will be re-stocked as quickly as possible.

Q: I’m having trouble logging in, what do I do?
A:
Please contact our customer service team at (800) 468-4332.

Q: How do I track my order?
A:
If your order was placed under your account, please ensure you are logged in to your account to view this tracking information. Under your account you will find “View Orders.” Once the order has been shipped, tracking information will be available. A shipment notification will also be emailed with tracking information.