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FAQ

Website Access

If this is your first time accessing the website, you can create an account by clicking on “login” near the top-right corner of the screen. Once your account is created, this is how you’ll continue to log in.

Sign in with your email and provided password. Enter this information under the Registered Customers section.

Sign in with your single sign on account by clicking on “login” near the top-right corner of the screen. When you’re successfully signed in, the word “login” will be replaced with your name.

Pricing and Payment

The following credit cards are accepted: VISA, MasterCard, American Express or DISCOVER.

If you have a promo code, you can input this during checkout. The offer will then be applied to your purchase. Please note: there may be specific limitations for promo codes.

If you would like a printout of your receipt, click on My Account. Next, click on the Order History link to view your past orders. Click on the specific order for which you would like a receipt and print that page.

Shipping and Delivery

All orders will be shipped via Ground Service and generally from a USA origination point, unless otherwise noted. We will not ship to P.O. Boxes. Please note that applicable state sales taxes will be added to your order fees once your order has shipped.

You will receive e-mail notifications both after placing your order and when your order ships. Once the order has shipped, logging into My Account will allow you to access tracking information.

We make every effort to ensure the products on our site are in stock. The store shows live inventory for all items – however, due to circumstances beyond our control, we may occasionally run out of stock of a certain item. You will see a backorder warning when you add an out-of-stock item to your cart.

Please call Account Support at (866) 979-1808.

All shipments to APO, FPO, DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you were quoted during the checkout process.

No, this site supports orders being shipped to addresses in the United States only.

Orders and Returns

If you have any questions concerning your order, please contact a Programs Account Support Advisor at (866) 979-1808 or via email at ProgramCustomerCare@halo.com. To expedite service, please have your sales order number ready.

Please contact a Programs Account Support Advisor at (866) 979-1808 to advise them of your return request. An advisor will review return options with you. All claims must be made within thirty days of receipt of goods and must include a copy of the original invoice or packing slip.

Items that are not held in inventory and are made-to-order cannot be returned unless defective. If you are not satisfied due to poor quality, please contact a Programs Account Support Advisor.

When you submit an order, it is encrypted and transmitted over a secure connection

To change or cancel an order, please contact a Programs Account Support Advisor immediately, as we may already have processed your order for shipment. We will take all reasonable steps to accommodate your request.

Please call Account Support at (866) 979-1808. Your dedicated Programs Account Support Advisor will help determine if a return, refund or replacement is needed.